pgd33 Privacy Policy

1Who We Are and Scope of This Policy

pgd33 is an online casino and sports betting platform operated for players in Bangladesh, accessible at pgd33.app. This Privacy Policy describes how pgd33 collects, uses, stores, and shares personal data relating to individuals who visit or use the pgd33 platform, including registered account holders and visitors who browse the platform without registering.

By registering a pgd33 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this policy, you must not register or continue to use the platform.

2Personal Data We Collect

pgd33 collects personal data in the following categories. We collect only what is necessary to deliver our services safely, legally, and to a high standard:

• Identity data — your full legal name, date of birth, gender, and a copy of a government-issued identity document (national ID card or passport) provided during KYC verification.
• Contact data — your registered mobile number, email address (if provided), and residential address as submitted at registration or during verification.
• Financial data — your bKash, Nagad, Rocket, or Upay wallet number or card details used to make deposits or receive withdrawals, and a record of all deposits, withdrawals, and wagers placed on your account.
• Technical and device data — your IP address, device type and model, browser type and version, operating system, time zone, and log data generated during your sessions on the platform.
• Usage and behavioural data — pages visited, games played, session durations, in-game activity patterns, search queries, and interaction data that help us understand how you use the platform.
• Communications data — records of messages and enquiries you submit to pgd33 customer support, including the content of those communications and the date and time they were sent.

3How We Use Your Personal Data

pgd33 uses the personal data described above only for the following specified purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• To create, manage, and administer your pgd33 account, including verifying your identity and age in compliance with our eligibility requirements and applicable regulations.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and to maintain an accurate transaction history for your account.
• To deliver the games, sports betting markets, and other platform services you use, and to personalise your experience on pgd33 based on your usage patterns and preferences.
• To detect, prevent, and investigate fraud, money laundering, account abuse, and other prohibited activities, and to comply with anti-money laundering and know-your-customer obligations.
• To send you service communications including account notifications, security alerts, deposit confirmations, and withdrawal updates. pgd33 does not send unsolicited marketing messages; promotional communications are sent only where you have opted in.

4Legal Basis for Processing

pgd33 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing that is required to perform the contract between you and pgd33, including account registration, transaction processing, and service delivery.
• Legal obligation — processing that is required to comply with applicable laws and regulations, including KYC identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests — processing carried out to pursue pgd33's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent — where pgd33 relies on your consent as the legal basis for processing, for example for sending you promotional communications, you have the right to withdraw that consent at any time.

Where pgd33 relies on legitimate interests as the basis for processing, we carry out a balancing test to ensure our interests do not unfairly override your fundamental rights and freedoms. You may contact our support team to obtain information about any specific balancing test conducted.

5Sharing Your Personal Data

pgd33 does not sell, rent, or trade your personal data. We share your personal data only in the following limited circumstances, and only to the extent strictly necessary for the relevant purpose:

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive only the transaction data required to execute your deposit or withdrawal. These providers operate under their own privacy policies and are bound by strict data security obligations.
• Game content providers — Pragmatic Play, Evolution Gaming, Spribe, and other third-party game studios receive anonymous session data necessary to deliver game content and calculate RTP. They do not receive your identity or financial data.
• Identity verification and KYC service providers — where pgd33 uses a third-party KYC platform to verify your identity and age, that provider receives the identity documents you submit for verification purposes only and under strict confidentiality obligations.
• Regulatory and law enforcement authorities — pgd33 will disclose your personal data to relevant authorities where required to do so by applicable law, court order, or lawful request from a competent regulatory or law enforcement body.

pgd33 requires all third-party data processors to maintain appropriate technical and organisational security measures to protect your personal data. We enter into data processing agreements with all processors and conduct due diligence on their security practices before engagement.

6Cookies and Tracking Technologies

pgd33 uses cookies and similar technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. We use the following categories of cookies:

• Strictly necessary cookies — essential to the operation of the platform, including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies — used to remember your language preference, display settings, and other personalisation choices between sessions.
• Analytics cookies — used to collect aggregated, anonymised data about how visitors use the platform, which pages are most visited, and where technical errors occur. This data helps us improve the platform experience.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair or prevent access to the platform. Disabling analytics or functional cookies will not prevent you from accessing or using pgd33 but may affect the quality of your experience.

7Data Security

pgd33 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the pgd33 platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of all sensitive personal and financial data at rest, with access restricted to authorised personnel only on a strict need-to-know basis.
• Real-time fraud detection and transaction monitoring systems that identify and flag suspicious activity patterns for immediate review by our security team.
• Regular internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in the platform infrastructure before they can be exploited.
• Staff training and access controls — all pgd33 personnel who handle personal data are trained in data protection obligations and are subject to confidentiality agreements. Access to personal data is restricted to staff whose role requires it.

8Data Retention

pgd33 retains your personal data for as long as your account remains active and for a further period after account closure as required to comply with applicable legal, regulatory, anti-money laundering, tax, and accounting obligations. The specific retention period depends on the category of data and the applicable legal requirement. As a general guide, transaction records are typically retained for a minimum of 5 years from the date of the transaction in accordance with standard financial record-keeping obligations.

Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, pgd33 will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. If you would like to know the specific retention period that applies to a particular category of your data, please contact our support team through the Help Centre in your account.

9Your Rights Over Your Personal Data

You have the following rights in relation to the personal data that pgd33 holds about you. To exercise any of these rights, please submit a request through the Help Centre in your logged-in account. pgd33 will respond to all rights requests within a reasonable timeframe and in any event within 30 days of receipt:

• Right of access — you may request a copy of all personal data pgd33 holds about you, together with information about how it is being processed and the legal basis for that processing.
• Right to rectification — you may request correction of any personal data that is inaccurate, incomplete, or out of date. Where the inaccurate data has been shared with a third party, pgd33 will notify that party of the correction where feasible.
• Right to erasure — you may request deletion of your personal data. pgd33 will honour this request subject to any overriding legal or regulatory retention obligations. Where deletion is not possible due to such obligations, pgd33 will explain the reason.
• Right to restrict processing — you may request that pgd33 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests pending resolution of that objection.
• Right to withdraw consent — where pgd33 relies on your consent as the legal basis for any processing activity, you may withdraw that consent at any time by contacting us through the Help Centre. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

pgd33 will not charge a fee for responding to rights requests in ordinary circumstances. pgd33 reserves the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded, repetitive, or excessive. In such cases pgd33 will explain its reasoning in writing.

10Children and Underage Users

pgd33 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. If pgd33 discovers or is notified that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. 21+ only.

If you believe that a person under 21 has registered an account on pgd33 or that pgd33 has inadvertently collected personal data from an underage individual, please notify us immediately through the Help Centre or by emailing [email protected]. We take reports of this nature seriously and will act promptly upon receipt of any such notification.

11Third-Party Links and Services

The pgd33 platform may contain references to or integrations with third-party game providers and payment services. Where you interact with a third-party service through pgd33, that third party's own privacy policy governs the collection and use of your data by that party. pgd33 is not responsible for the privacy practices of third parties.

• Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other game providers operate their own platforms and are subject to their own data governance frameworks. pgd33 shares only the minimum data necessary to enable game delivery and session management with these providers.
• bKash, Nagad, Rocket, Upay, Visa, and Mastercard are independent companies with their own privacy policies governing how they handle payment data. pgd33 recommends that you review the privacy policy of any payment provider you use.
• pgd33 does not control third-party websites or services and accepts no responsibility for the content, privacy practices, or security of any third-party site or service referenced on or accessible from the pgd33 platform.

12Changes to This Privacy Policy

pgd33 reserves the right to update this Privacy Policy at any time. The effective date at the top of this policy will be updated whenever material changes are made. Where changes are significant, pgd33 will notify registered players by posting a prominent notice on the platform or via your registered contact details before the changes take effect.

Your continued use of the pgd33 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you should stop using the platform and may request voluntary account closure through the Help Centre in your account.

13Contacting pgd33 About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how pgd33 handles your personal data, please contact our support team through the Help Centre available within your logged-in account. You may also write to us directly by email. pgd33 aims to respond to all privacy-related enquiries within 24 hours during normal business hours, Bangladesh Standard Time (BST, UTC+6).

pgd33 takes all privacy complaints seriously. If you submit a complaint and you are not satisfied with the response you receive, you may escalate the matter through the formal dispute resolution process described in the Help Centre. pgd33 commits to investigating all complaints promptly and fairly and to providing a written response within 14 business days of receiving a formal complaint.

14Responsible Gaming and Data

pgd33 uses your usage and behavioural data to support responsible gaming. This includes monitoring for patterns that may indicate problem gambling behaviour — such as rapid increases in deposit frequency, late-night sessions, or chasing-loss patterns — and proactively flagging such accounts for welfare review. This processing is carried out under pgd33's legitimate interests in player welfare and its obligations under responsible gaming best practices. Players may opt out of marketing communications derived from behavioural profiling at any time through their account settings, but behavioural monitoring for welfare and security purposes cannot be disabled as it is integral to the platform's safe-play framework.